Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://durgaai.in (the "Website"), including the related mobile site and mobile application (collectively referred to as the "Platform").

The Platform is owned by DURGAAI SOLUTIONS, a company incorporated under the Companies Act, 1956, with its registered office at 123 , Durgaai Solutions Head Office, Redigarapura Road, Patti Khass, Pratapgarh, 230135, India (hereinafter referred to as "Platform Owner", "we", "us", "our").

Your use of the Platform and services and tools is governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform, including the applicable policies which are incorporated herein by reference. If you transact on the Platform, you shall be subject to the policies that apply to the Platform for such transactions. By using the Platform, you shall be contracting with the Platform Owner, and these terms and conditions, including the policies, constitute your binding obligations with the Platform Owner. These Terms of Use relate to your use of our website, services, or software (collectively, "Services"). Any terms and conditions proposed by you that are in addition to or conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use may be modified at any time without notice. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

For the purpose of these Terms of Use, wherever the context so requires, "you", "your", or "user" shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

The use of the Platform and/or availing of our Services is subject to the following Terms of Use:

1. Registration and Account Responsibility
• To access and use the Services, you agree to provide true, accurate, and complete information during registration and you are responsible for all acts done through the use of your registered account on the Platform.
2. No Warranty
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website or through the Services. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Risk and Discretion
• Your use of our Services and the Platform is solely at your own risk. You are required to independently assess and ensure that the Services meet your requirements.
4. Intellectual Property
• The contents of the Platform and the Services are proprietary to us and are licensed to us. You do not have any authority to claim any intellectual property rights, title, or interest in its contents.
5. Unauthorized Use
• Unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
6. Charges
• You agree to pay us the charges associated with availing the Services.
7. Prohibited Use
• You agree not to use the Platform and/or Services for any unlawful, illegal, or forbidden purpose.
8. Third-Party Links
• The Platform may contain links to third-party websites. Accessing these links will be governed by the terms of use, privacy policy, and policies of such third-party websites. We are not responsible for the privacy practices of third parties linked from our Platform.
9. Contractual Agreement
• By initiating a transaction for availing of the Services, you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
10. Indemnification
• You shall indemnify and hold harmless the Platform Owner, its affiliates, and their respective officers, directors, agents, and employees from any claims or demands, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these Terms of Use, Privacy Policy, or any law or regulation.
11. Force Majeure
• Neither party shall be liable for failure to perform obligations under these Terms if such performance is prevented or delayed by a force majeure event.
12. Governing Law and Jurisdiction
• These Terms and any dispute or claim relating to them shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi.
13. Contact Information
• All concerns or communications relating to these Terms must be directed to us using the contact information provided on this website.

Privacy Policy

Introduction

This Privacy Policy describes how DURGAAI SOLUTIONS and its affiliates (collectively "DURGAAI SOLUTIONS", "we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website https://durgaai.in (the "Platform"). By visiting this Platform or availing any Services offered on the Platform, you agree to be bound by the terms of this Privacy Policy and the applicable laws of India. If you do not agree, please do not use or access our Platform.

Collection

We collect personal data when you use our Platform, services, or otherwise interact with us. This may include personal data provided during registration or while using our Platform such as name, email ID, address, telephone number, and any information shared as proof of identity. We may also collect sensitive personal data with your consent, such as payment information or biometric data. You may choose not to provide certain information by not using specific features of the Platform. We track user behavior and preferences to enhance your experience.

Usage

We use your personal data to provide the services you request, assist with transactions, improve user experience, resolve disputes, and communicate offers and updates. We may also use your data to detect and prevent fraud and to enforce our terms and conditions.

Sharing

We may share your personal data internally within our corporate group and with third parties such as service providers, business partners, and government agencies as required. This may be for purposes including fulfilling orders, complying with legal obligations, and preventing fraud. We are not responsible for the privacy practices of third parties linked from our Platform.

Security Precautions

We adopt reasonable security practices to protect your personal data but cannot guarantee complete security. Users should also take precautions to protect their account information.

Data Deletion and Retention

You may request to delete your account by visiting your profile or contacting us. We may retain data as required by law or for fraud prevention. Data may also be retained in anonymized form for analytical purposes.

Your Rights

You may access, rectify, and update your personal data via the Platform's functionalities.

Consent

By providing your information, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy. You may withdraw your consent by contacting us, but note that this will not affect data processed before withdrawal.

Changes

We may update this Privacy Policy periodically. Significant changes will be communicated as required by law.

Grievance Officer

• Name: Durgaai Solutions Headquarters
• Address: 123 , Durgaai Solutions Head Office, Redigarapura Road, Patti Khass, Pratapgarh, 230135
• Contact: durgaaisolutions@durgaai.in

Refund and Cancellation Policy

This policy outlines how you can cancel or seek a refund for services or software purchased through the Platform.

1. Cancellation
• Cancellations are only accepted if requested within 2 days of placing the order. Requests will not be entertained if the service has already been delivered or the process has been initiated.
2. Refunds
• Refunds may be granted if the service does not meet the agreed-upon specifications or is found to be defective. Report such issues within 2 days of receipt. For services with a warranty, refer to the manufacturer's policies.
3. Processing Time
• Refunds, once approved, will be processed within 2 days.
4. Refund Mode
• Refunds will be issued using the same payment method used for the original transaction. If the original payment method is no longer available, alternative methods will be considered on a case-by-case basis.